Select your shipping destination from the list of countries below to display the available options and costs.
| Shipping Options | Current priceCurrent | Premier delivery New Premier | Delivery Time | More details |
|---|---|---|---|---|
| Next Working Day | £3.95 | £0.00 | Next working day | Orders placed after 4pm (UK time) will be dispatched the next working day. |
| Express Delivery before 12pm | £6.95 | £3.00 | Next working day | Orders placed after 4pm will be dispatched the next working day. This service is not available to certain postcodes: AB10 to AB30, AB32 &AB39, KA27, KA28, G83 to G90, KY8 to KY10, KY14 to KY16, G63, AB31 to AB56, IV1 to IV63, KW1 to KW14, KW15 to KW17, PH1 to PH14, PH19 to PH50, PH19 to PH41 , PH49-PH50, PA20 to PA78, HS1 to HS9, PH42 to PH44, ZE1 to ZE3, FK16, FK17 to FK21, DD1 to DD11 |
| Express Delivery before 10:30am | £10.95 | £7.00 | Next working day | Orders placed after 4pm will be dispatched the next working day. This service is not available to certain postcodes: AB10 to AB30, AB32 &AB39, KA27, KA28, G83 to G90, KY8 to KY10, KY14 to KY16, G63, AB31 to AB56, IV1 to IV63, KW1 to KW14, KW15 to KW17, PH1 to PH14, PH19 to PH50, PH19 to PH41 , PH49-PH50, PA20 to PA78, HS1 to HS9, PH42 to PH44, ZE1 to ZE3, FK16, FK17 to FK21, DD1 to DD11 |
| Saturday delivery | £8.00 | £4.05 | Saturday | Orders placed after 4pm on a Friday will be delivered the following Saturday. This service is not available to certain postcodes: AB10 to AB30, AB32 &AB39, KA27, KA28, G83 to G90, KY8 to KY10, KY14 to KY16, G63, AB31 to AB56, IV1 to IV63, KW1 to KW14, KW15 to KW17, PH1 to PH14, PH19 to PH50, PH19 to PH41 , PH49-PH50, PA20 to PA78, HS1 to HS9, PH42 to PH44, ZE1 to ZE3, FK16, FK17 to FK21, DD1 to DD11 |
| Saturday Delivery before 12pm | £12.00 | £8.05 | Saturday | Orders placed after 4pm on a Friday will be delivered the following Saturday. This service is not available to certain postcodes: AB10 to AB30, AB32 &AB39, KA27, KA28, G83 to G90, KY8 to KY10, KY14 to KY16, G63, AB31 to AB56, IV1 to IV63, KW1 to KW14, KW15 to KW17, PH1 to PH14, PH19 to PH50, PH19 to PH41 , PH49-PH50, PA20 to PA78, HS1 to HS9, PH42 to PH44, ZE1 to ZE3, FK16, FK17 to FK21, DD1 to DD11 |
| Sunday Delivery | £8.00 | £4.05 | Sunday | Orders placed after 12pm on a Saturday will be delivered the following Sunday. This service is not available to certain postcodes: AB10 to AB30, AB32 &AB39, KA27, KA28, G83 to G90, KY8 to KY10, KY14 to KY16, G63, AB31 to AB56, IV1 to IV63, KW1 to KW14, KW15 to KW17, PH1 to PH14, PH19 to PH50, PH19 to PH41 , PH49-PH50, PA20 to PA78, HS1 to HS9, PH42 to PH44, ZE1 to ZE3, FK16, FK17 to FK21, DD1 to DD11 |
| Sunday Delivery before 12pm | £12.00 | £8.05 | Sunday | Orders placed after 12pm on a Saturday will be delivered the following Sunday. This service is not available to certain postcodes: AB10 to AB30, AB32 &AB39, KA27, KA28, G83 to G90, KY8 to KY10, KY14 to KY16, G63, AB31 to AB56, IV1 to IV63, KW1 to KW14, KW15 to KW17, PH1 to PH14, PH19 to PH50, PH19 to PH41 , PH49-PH50, PA20 to PA78, HS1 to HS9, PH42 to PH44, ZE1 to ZE3, FK16, FK17 to FK21, DD1 to DD11 |
| Collect from our Shop in Tunbridge Wells | £0.00 | Next day |
What's your return policy?
We are happy to refund or exchange any item within 21 days from date of arrival, that meet our guidelines (subject to our terms and conditions). Please make sure your items are returned new, unused and with its original packaging and designer garment tags still attached.
For full details of our returns guidelines please visit our HELP page.
How to Return?
- Please fill in the returns form enclosed with your order (or download here) and stick your pre-paid Royal Mail address label on your parcel. If you require a new label, please click here. We recommend you drop it off at the Post Office for tracking and proof of delivery - this is completely free.
- Package your items carefully, with each item in its original packaging and all labels attached (including hangers). Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
- If your return parcel is over 2kg, please contact us on Chat to arrange your return.
- We cannot accept returns that are shipped to us using FedEx or TNT.
How to exchange items?
- To return and exchange your item for a different size, select "Exchange item". Please note that additional charges may apply for larger sizes and/or the return fees.
- Once your return has arrived, we will send your exchange item with free delivery.
- If you would like to exchange for a different item, you can place a new order for the item and we will refund you for your returned product once it has arrived.
- For orders paid with via certain payment methods we cannot process exchanges. For details please click here.
How to arrange a return collection?
We offer free returns but if you prefer a more convenient service, we can arrange for your item to be collected and returned to us. A fee of £5.00 (for parcels up to 5 kilos) will be deducted from your refund total for this service.
What happens next?
- Within 5-7 business days of receiving your returned item, we will send you an email to confirm that your order has been refunded or exchanged. The details of your return will also be posted to your account.
- Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
What is your returns address?
Childrensalon, Returns Department, 22 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP, United Kingdom